TekEfficient Provider Spotlight: inContact


inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances.


  • Business Consulting
  • Professional Services
  • Customer Support
  • Training


  • Business Process Outsourcers
  • Financial Services
  • Healthcare


  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Workforce Optimization
  • Workforce Management Software
  • Cloud Contact Center Platform
  • Personal Connection™ Dialer
  • Customer Satisfaction Surveys
  • Supervisor On-The-Go™
  • Speech & Desktop Analytics
  • inView™ Performance Dashboards
  • Workforce-Intelligent Contact Center
  • CRM Integrations
  • inCloud Apps
  • Blended Predictive Dialer
  • Quality Management
  • Network Connectivity
  • Developer Community