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Mid-sized and enterprise organizations are recognizing the benefits Dizzion’s cloud delivered desktops bring to end user productivity, IT optimization and the bottom line. The Dizzion team configures customized end user computing solutions to solve customers’ key business challenges.
SOLVING YOUR TOUGHEST USE CASES
Organizations and IT departments face greater and more complex challenges when it comes to supporting end users today. Maintaining security and compliance, limited human capital, inadequate budgets to refresh hardware, and continuous application patching and updates are a few of the most common concerns. Meanwhile, consistency, high-performance, and flexibility are the expectation when delivering end user computing tools and applications.
Cloud delivered desktops can transform how organizations support the evolving demands of end user computing. Scaling large call centers, ramping surge resources for seasonal demand, delivering legacy applications with dated system requirements, and IT infrastructure integration after a merger or acquisition are some of the specific ways cloud delivered desktops can support your use case. Explore virtual desktop use cases below.
OPTIMIZE IT SPEND & CENTRALIZE DESKTOP SUPPORT
Rising IT and operational costs can impact the profitability and productivity of your contact center – streamline your business with Dizzion’s cloud delivered desktops. Centralized management of the desktop experience ensures consistency and control while simplifying end user support for your helpdesk and contact center agents. Delivered virtually through a private or secure public network connection, cloud delivered desktops allow you to deploy and scale more quickly while allowing your users to work anywhere, anytime, from any device. Virtual call centers, work from home call centers and more traditional call center models are all supported by Dizzion’s call center solutions.
Dizzion’s cloud delivered desktops are independently verified as PCI DSS and HIPAA HITECH compliant. Earn more business by being about to say “yes” to potential customers in highly regulated industries and feel confident that the sensitive data your contact centers and employees handle is always secure.
FLEXIBILITY AND PRODUCTIVITY FOR STAFF NEEDING REMOTE DESKTOP ACCESS
The global workforce is becoming increasingly mobile and distributed with companies and employees recognizing the productivity and satisfaction gains of work at home programs. Dizzion’s cloud delivered desktops provide a consistent end user computing experience from any device, anywhere while also ensuring sensitive company data is secure and controlled.
SECURELY EMPOWER YOUR WORKFORCE
Dizzion’s cloud delivered desktops enable you to balance flexibility and security for work at home programs. Virtual desktop requirements for remote agents are met with vigorous security and controls from the Dizzion solution, with additional PCI and HIPAA compliance available for added security. Compatible with traditional PCs, laptops or thin/zero clients, users enjoy a high performing, consistent desktop experience by simply connecting virtually through a reliable internet connection. Cloud delivered desktops can be provisioned easily for employees in minutes or hours, not days, regardless of whether hardware is company-supplied or following a BYOD model. Combined with a Dizzion secure, managed endpoint device – zLink or zLink+ – organizations can remove the management of traditional PC hardware by only supplying peripherals such as keyboard, monitor and mouse for employees working from home.
GET IMMEDIATE PRODUCTIVITY FROM CONTRACT LABOR
With the rising reliance on third-party contractors for development, acquisition integration, service, support and customer care, organizations have been increasingly challenged with the issue of intellectual property security. Dizzion’s cloud delivered desktops provide third-party contractors with a reliable, highly secure end user computing experience accessible on any device, anywhere, anytime.
RAMP CONTRACTORS RAPIDLY & SECURELY
Quickly scaling up your business by ramping global, third party contractors requires reliable, secure systems and tools. Dizzion’s cloud delivered desktops make integrating third-party contractors easy from initial deployment and provisioning to ongoing support like updates and patching.
Easily ensure third-party contractor and business associate compliance by utilizing Dizzion’s compliant virtual desktop solutions. Independently verified for both PCI and HIPAA compliance, Dizzion makes if easy for your company to achieve and maintain compliance, even when you’re working with global partners and contractors. Multiple security layers and end user controls ensure your organization’s environment stays secure from outside threats and sensitive data is protected.
BUSINESS CONTINUITY ENCOMPASSING THE END POINT
Whether due to human error, operational failure, or a true natural disaster, downtime can significantly impact profitability, employee productivity, and brand reputation. Dizzion’s cloud delivered desktops offer the added assurance in the event of a disaster that your employees have access anywhere, from any device so business continuity and productivity aren’t impacted.
PREPARE FOR THE UNEXPECTED
Our “always-on” culture dictates responsiveness to customers and stakeholders – something that can’t be achieved if systems and tools are unavailable. Many organizations overlook the desktop when building a comprehensive disaster recovery strategy – have you considered your vulnerable endpoints?
With cloud delivered desktops, a large portion of your business continuity program is solved. A pool of desktops can be available to scale quickly when disaster strikes ensuring critical business operations and productivity are restored quickly. VDI disaster recovery can be an excellent solution for mid-level to enterprise companies that require a solid DR desktop solution. Cloud delivered desktops can be accessed anywhere, anytime, from any device as long as end users have a network connection.
ACHIEVE AND MAINTAIN PCI DSS COMPLIANCE WITH DIZZION’S COMPLIANT DESKTOPS
Verizon’s 2015 PCI Report found that under 30% of organizations remained fully PCI compliant less than a year after a successful PCI validation. With Dizzion’s PCI compliant cloud delivered desktops, organizations can achieve compliance more easily and leverage our compliance and expertise to simplify future audits.
SECURE CUSTOMER PAYMENT CARD DATA
Security and data breaches are a growing concern for customers and, as a result, a concern for organizations that accept, store, process or transmit credit card information. These organizations are required to comply with the PCI Data Security Standard (DSS) by proving compliance and protecting customer credit card data from security breaches. The consequences of not being compliant can impact an organization financially in the form of steep fines and breaches have long-term impact to customer confidence and brand reputation.
The effort and expertise required to achieve and maintain PCI DSS compliance can be costly – partnering with Dizzion can make it easier while securing your endpoint vulnerabilities. Dizzion’s PCI compliant desktops deliver the same performance and user experience, but do so within a PCI compliant environment using 12 unique technologies and controls to further harden our hyper-converged infrastructure.
ACHIEVE AND MAINTAIN HIPAA HITECH COMPLIANCE WITH DIZZION’S VIRTUAL DESKTOP SOLUTIONS
HIPAA (Health Insurance Portability and Accountability Act of 1996) and HITECH (Health Information Technology for Economic and Clinical Health Act) outline protections and rules for covered entities and business associates in relation to protected health information (PHI). With Dizzion’s HIPAA compliant cloud delivered desktops, covered entities and business associates that produce, save, transfer or receive PHI can more easily reach and maintain compliance.
ASSURE THE PROTECTION OF PHI
In 2015, 1 in 3 Americans was impacted by a healthcare data breach involving protected health information such as name, address, date of birth, SSN or medical claims information. Covered entities such as healthcare providers, insurance companies, HMOs and healthcare clearinghouses as well as business associates including professional services groups, third-party consultants and medical records processors must adhere to the rules outlined by HIPAA to ensure medical records are safeguarded.
The security, policies, procedures and enforcement required to adhere to HIPAA HITECH can be extremely complex with hefty fines being the consequence PHI breaches. With independent validation and a provided Business Associate Agreement (BAA), Dizzion can help you achieve compliance and handle audits more easily. Endpoint vulnerabilities present significant exposure for organizations – our cloud delivered desktops limit end user access and functionality on top of a fully-compliant, audit-ready infrastructure.
MAINTAIN WORKFORCE PRODUCTIVITY DURING TIMES OF TRANSITION
When undergoing a merger or acquisition, organizations need solutions to ease change management, protect employee productivity and ensure corporate security. Dizzion’s cloud delivered desktops allow companies to quickly and easily unify a workforce with access to business-critical applications, security and controls – all from a single pane of glass.
CREATE A UNIFIED IT EXPERIENCE
Following a merger or acquisition, evaluating and updating IT infrastructure to create a unified IT network is a large undertaking. With 87% of the organizations expecting M&A activity to remain at the same level or increase in the coming years, IT teams face the daunting challenge of integrating networking, systems, applications, processes and procedures more often and at higher stakes. While this process can take months to complete, it’s critical to get all employees – regardless of location or original organization – onto the same platform quickly to maintain productivity.
Dizzion’s cloud delivered desktops make it easy to provision and deploy new desktops to employees and contractors around the globe, allowing IT teams to quickly and easily unify an entire workforce following a merger or acquisition. With multi-layered security and optional compliant desktop environments, organizations can feel confident that all employees – new and existing – are operating at the company’s standard, minimizing IT, security and compliance risks that commonly follow a merger or acquisition.
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