Technology Providers | Dizzion

CLOUD DELIVERED DESKTOPS USE CASES INDUSTRIES WHY DIZZION RESOURCES

Why Dizzion

We’re redefining the desktop experience – find out how

OVERVIEW

Dizzion provides an end user computing experience that has evolved well beyond the delivery of traditional virtual desktops. We’re redefining the way the world works with our virtual desktop solutions.

WHAT MAKES DIZZION DIFFERENT

An individual’s end user computing experience is unique to them in many ways – their device of choice, operating system, applications, and settings create a distinctive part of their digital footprint. The one-to-one user experience that is created becomes second nature. This experience doesn’t have to be bound by device or physical location. Whether your customer is an organization or a consumer, illustrate their sensitive data is protected by meeting the HIPAA and/or PCI standards with Dizzion’s compliant cloud delivered desktops.

Dizzion is truly liberating the user from the device and enabling productivity anywhere, anytime. Dizzion’s cloud delivered desktops will change the way your users work and streamline the way your IT resources manage desktops. A seamless, high-performing user experience, enterprise security, and control all come together to deliver robust end user computing that’s more than just DaaS.

Customer Success

ENABLING OUT CUSTOMERS TO DO BUSINESS DIFFERENTLY

Dizzion’s cloud delivered desktops solve key business challenges, mitigate risk and create lasting value for our customers. Looking for the best virtual desktop for your organization? Let us help you on the path to virtual desktop success.

DRIVING PRODUCTIVITY FOR END USERS AND IT

Most business leaders would agree that little strategic value lies in the management of traditional PCs and desktops. Dizzion customers that have embraced cloud delivered desktops have optimized their workforces for greater productivity, refocused IT resources on higher-value initiatives, shifted CAPEX to OPEX, and transformed how they support their end users. Our customer organizations represent a range of industries and use cases – all utilizing cloud delivered desktops to drive productivity and a consistent, secure, and high-performing end user experience.

Dizzion’s cloud delivered desktops have been validated by Coalfire, an Independent PCI Qualified Security Assessor (QSA) and cyber risk management advisors, to meet the Payment Card Industry Data Security Standards (PCI DSS) and HIPAA HITECH compliance standards. These independent verifications prove that Dizzon’s DaaS solutions have met the rigorous controls defined for the protection of payment card data and personal health information and enables us to ease the related compliance audit burdens for our customers.

Customer Experience

END-TO-END CUSTOMER EXPERIENCE

The commitment to service and support excellence begins at initial solutions engagement and continues throughout the customer experience with our fully-managed cloud delivered desktop environments. It’s our commitment to you, the customer, and it’s what makes Dizzion support different.

REMOVING VIRTUAL DESKTOP COMPLEXITY

Providing virtual desktop support can be a huge pain point for internal IT teams and we strive to relieve those traditional burdens. Fully-managed cloud delivered desktops mean just that – the Dizzion team handles the heavy lifting so our customers can focus on their core business. From initial discovery to project implementation to ongoing customer care, Dizzion makes desktops easier with customized solutions and 24x7x365 support.

If your organization handles PCI or PHI, win more business and serve more customers by illustrating a secure and compliant approach to end user computing with Dizzion’s compliant cloud delivered desktops.

End-to-End Customer Support

PRE-SALES SUPPORT & SOLUTION DESIGN

Technical discovery and requirements gathering
Proof of Concept (POC)/Trial environment tailored to unique use case
Customized solution design based on application, workload, and user experience requirements
Solutions Engineer serves as technical liaison between sales & operations teams throughout service delivery

PROJECT IMPLEMENTATION SUPPORT

Assignment of a dedicated account team including a Service Delivery Manager who project manages the implementation from start to finish
Dedicated resources focused on customer onboarding and transition
Weekly check-in calls to review implementation status
Online, real-time project planning tool enabling customers to collaborate with the Dizzion team throughout the project and track ongoing progress

POST-IMPLEMENTATION & ONGOING SUPPORT

Dedicated Client Relations Manager acts as the ongoing customer advocate ensuring an outstanding experience
24x7x365 Tier II and Tier III support by dedicated engineers
Customer portal for self-service of provisioning, de-provisioning, ongoing management of desktop environments
Detailed monitoring and performance metrics related to network, hardware, virtualization, and storage
Centralized ticket initiation and review via customer portal with four hour response time from an engineer
Priority 1 and 2 escalations get immediate response with managed escalations receiving an assigned representative to manage completely through resolution
99.99% availability SLA

Platform Delivery Options

ULTRA-SCALABLE CLOUD PLATFORMS BUILT FOR PERFORMANCE

Dizzion specializes in building ultra-scalable cloud platforms. Our fourth-generation, purpose-built converged infrastructure combined with customizable delivery options meet customers’ end user computing needs today and well into the future.

CUSTOMIZED INFRASTRUCTURE TO MEET THE DEMANDS OF CLOUD DELIVERED DESKTOPS

Dizzion’s cloud delivered desktops were built for performance. We use enterprise-grade hardware, high-performance storage, 10GB+ network, and enterprise security all housed in hardened, secure data centers. Dizzion desktops are delivered via a private cloud with each customer’s virtual data center isolated and secured from other instances on our multi-tenant platform.

Unlike many service providers, Dizzion does not take a one-size-fits all approach when it comes to its underlying infrastructure. Instead, our platform was designed to support the specific needs of large-scale virtual desktop infrastructure delivery and to provide an exceptional end user experience. Enterprise-grade hardware, proprietary storage tier, VDI-optimized compute resources, and low latency network design deliver a reliable user experience with maximum uptime.

We partner with top-tier, global service providers to deploy our specialized end user computing PODs in their secure data centers. These hardened facilities are temperature-controlled, power and cooling redundant, energy-efficient, network-rich, and offer multiple layers of physical security (PCI & HIPAA certified) to further ensure availability of Dizzion’s cloud delivered desktops.

UNIQUE PLATFORM DESIGN

Dizzion’s technology platform was architected specifically to support cloud delivered desktop deployments at scale. Key attributes of our platform design include:

Scale out infrastructure design where the entire platform grows in both capacity and performance as more users are added
Redundant blade server architecture based on high-density 2RU compute nodes
Server hardware FRUs (field replaceable units) which are cost-effective to operate and simple to maintain and support at scale
Proprietary virtual storage appliance allocates 100 to 300 IOPS per desktop – 4 to 8 times the industry standard
Networking design utilizing a 1Gbps, 10Gbps, and 40Gbps redundant routing and switching infrastructure to ensure capacity while maintaining low latency
Infrastructure supported by our proprietary Cloud Orchestration Service Management Operations System (COSMOS) operating global infrastructure PODs with highly integrated provisioning and service management

Delivery Options

PRIVATE CLOUD DELVIERY

Dedicated firewalls, security servers, connection broker, authentication servers and trusts, load balancers and network integration provide highly-available, secure connections
Customer isolation within their own secure environment
High availability (HA) configuration to support a 99.99% SLA for availability

ON-PREMISE DELIVERY

A purpose-built Dizzion POD is deployed on-premise at the customer location and desktops integrate locally with customer applications and data
One 48U POD supports approximately 2,000 simultaneous virtual desktops
Gain efficiencies of scale as deployments continue to expand

HYBRID DELIVERY

Configure a combination of private cloud and on-premise delivery options to meet your unique needs
Reduce latency when supporting multiple geographic locations (i.e. multi-national or regional delivery)
Support disaster recovery plans by using an on-premise POD for production and private-cloud delivery for fail-over

CLOUD ORCHESTRATION SERVICE MANAGEMENT OPERATIONS SYSTEM (COSMOS)

Developed by Dizzion to support unique internal and end-user requirements, COSMOS allows automated, efficient provisioning and management across our infrastructure footprint in addition to:

Provides customers with provisioning tools and visibility into their individual environments, offering insight into workloads, service delivery and consumption trends
Configures workloads based on consumption trends and fits them together to operate most efficiently on our cloud platform
Reduces the typical problem of “noisy neighbors” without the need for Quality of Service (QoS) service throttling